Presently, the way businesses are conducted is influenced by the Internet of Things, also known as IoT. The insurance industry is no exception. By tapping into the Internet of Things, the industry can constantly access real-time data rather than relying on static and protracted data sources. By using IoT devices, insurance companies can enhance processes to provide a satisfactory consumer experience.
IoT is a webwork of intelligent devices connected to the internet. In addition to collecting and sharing data, interaction is also a significant activity of the devices in this network.
The Internet of Things is transforming the dynamics of the insurance industry. Consumers use technology in their daily lives, so they expect their insurance companies to do the same. Until now, the insurance sector has mainly used IoT for seamless consumer interaction and to simplify and accelerate claims and underwriting processes. However, contemporary IoT-based services and business models are emerging that are incredibly appealing to insurance companies.
Tedious paperwork is becoming a thing of the past. Consumers can now process claims using mobile applications by taking a few photographs or even through real-time updates by video calls.
IoT can significantly enhance the insurance consumer experience. Higher consumer satisfaction, brought by rapid processing times and improved services, amplifies profit through better consumer retention. Also, IoT technologies help insurance companies to determine risks more accurately. IoT-driven digital technology provides insurance companies the opportunity to know their consumers better. This allows them to underwrite more precisely and better identify fraudulent activities.
The technologically advanced IoT is continuously evolving and forcing all businesses, especially the insurance industry, to embrace it. These technological innovations are going to drive the insurance core system sector to change the way they work.