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Robotic Process Automation – Strengthening P&C Insurance Industry

Jun 20, 2022

The traditional property & casualty insurance business model faced some conventional challenges like legacy systems, market disruption, data security, acquisition friction, etc., thereby creating resistance to change. But today, given the rising demands of consumers and the competitive market landscape, using digital technologies to evolve is crucial for survival. Henceforth, the insurance industry is witnessing a paradigm shift from traditional systems to modern digital systems with the increase in emerging technologies.

Insurance companies are increasingly leveraging Robotic Process Automation to drive their digital transformation. RPA in insurance offers insurers the opportunity to boost efficiency and acquire a competitive advantage. According to McKinsey & Company, the insurance industry has the potential to automate 25% of its processes by 2025, with RPA technology playing a crucial role (source).

According to a recent report, the global robotic process automation market size was valued at USD 1.57 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 32.8% from 2021 to 2028 (source).

At Key Management Group Inc., we leverage RPA that automates the repetitive tasks of an insurance organization, thereby decreasing operating costs and improving the overall consumer experience. To explore more, please visit   

Here are a few reasons why your insurance company should partner with KMG:

Compatibility with legacy systems:

For most insurance companies, legacy applications are still an intrinsic part of their business operations. This can come with several obstacles. For instance, many a time, these systems don’t communicate well with one another, resulting in the need for knowledgeable workers to manually connect disparate systems.

KMG leverages RPA that bridges the gap between legacy systems and consumer experience. RPA can fit impeccably into the company’s existing workflows to make the process smoother.

Claims processing:

KMG enables insurance organizations to streamline the complete claims journey from First Notice of Loss (FNOL) to adjustment and settlement by using Robotic Process Automation. RPA permits insurers to integrate all their claims processing data from various sources and automate other manual claims processes like data extraction and entry, claims verification, identification, and verification of fraudulent claims, etc. This will help the employees to focus on more vital business issues and improve the overall client experience.  


Conventionally, underwriters had to analyze multiple data sources to determine risks and get customers the appropriate policies and rates as per their requirements.

KMG enables P&C insurers to automatically collect unstructured data from external and internal sources and present it on a central dashboard by leveraging RPA. This aids in faster and more accurate decision-making and streamlines the process of risk analysis and evaluation for underwriters. Moreover, data extraction and entry can be automated, thereby saving time that can ultimately be re-invested in more value-added activities. 

Policy administration:

KMG helps insurance organizations devise more engaging experiences with policyholders backed by RPA. It enables to complete different operations without the need to do extensive navigation across various applications, saving substantial time in the process. RPA solutions can extract data, update systems, interact with human users to accomplish instructions, deliver confirmations, etc.

Ensure Your Success with Automation  

To sum up, the potential for intelligent automation in the P&C insurance sector is colossal, and it can be a game-changer strategy for insurance organizations. With RPA in the insurance domain, insurers can not only reduce the operational costs and workload but also give consumers fast and personalized service they require. With several client testimonials and success stories, Key Management Group Inc., with its RPA potentialities, has been enabling insurance companies to improve productivity and modernize their business operations. 

To explore RPA in more detail, visit us today at

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