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RPA bots – Optimizing the Insurance Experience!

May 30, 2022
RPA bot development

The insurance businesses have changed with the ever-increasing consumer expectations and the COVID-19 pandemic has further intensified the need to provide proficient insurance customer support to all consumers. This is essentially where automated data analytics in insurance chatbots come into play.

With conversational AI-powered insurance bots and multichannel integrations put together, insurance companies can bridge the expectations of their consumers and transform traditional communication into a two-way interaction. At KMG, our RPA bots can manage claims swiftly, provide personalized quotes, enhance customer engagement, calculate the premium, and serve consumers 24/7, thereby decreasing costs. Partner with Key Management Group Inc. to benefit from the latest insurance RPA-bots (

How do Insurance RPA bots work?

RPA bots go beyond the functions of an FAQ chatbot. These bots know the customer’s needs, can fully comprehend the business’s services, and learn from real data to interact with consumers and engage as a human would do. The workflow of these bots includes the following steps:

Input data acquisition: A bot needs to collect certain data at the onset of the process. It could be data from spreadsheets, emails, databases, ERP and CRM systems, etc. Contemporary RPA platforms use OCR technology that recognizes text and retrieves it from relevant fields for further processing.

Input data transformation: This step serves the actual purpose of RPA bots it can sort emails, transcribe voice messages, and create an invoice by filling in the fields with data taken from a variety of other applications.

Output delivery: Once a bot accomplishes its target action, it communicates the result in the form of an email, a report, a notification, and many more.

Choose KMG as your Technology Partner for RPA-bots!

  • Lead Profiling & Conversion: KMG develops RPA-driven bots for the insurers. Based on the different queries, these bots can provide consumers with relevant information and quotes. They can identify hot leads and push them down the sales pipeline through proper client engagement.
  • Claims Processing & Settlement: Settlement of claims is a dilatory process that takes a long time. Meanwhile, consumers have to continuously follow up with a representative to check the status of the claim. With the help of KMG’s robotic process automation for insurance bots, claims checking, processing, and settlement have become a seamless process. Customers just have to be informed about the nature of the claim. The bot then asks for a few additional details, pulls up the consumer’s policy from the company’s CRM, and instantly initiates the claims filing process. 
  • Personalized Customer Support: KMG’s insurance bots suggest tailor-made recommendations for each client based on their requirements by keeping track of customer habits and behavior. It also helps the consumers make product selections and reminds them of premium payments.

To Sum Up

With the growing sense of self-service among customers these days, the future of RPA-bots in insurance looks propitious. Automate your insurance business processes with Key Management Group Inc. and drive past your competition. To know more, please visit  

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