Building agility to respond to the changing Insurance Market

Migration & Modernization

Since applications are built on specific platforms running in particular network infrastructures or developed for a single platform, migrating them to a new platform/environment can present a number of challenges. KMG works with our clients to determine an overall application migration strategy that involves considering each individual application’s dependencies and technical requirements, as well as performance, security, compliance, and cost constraints.

If you would rather modernize than migrate, KMG can partner with you in the process of taking your existing legacy applications and modernizing them for various reasons – from improving the velocity of new feature delivery, or exposing the functionality of your existing applications to be consumed via API by other services, and re-platforming applications from on-premises to cloud for the purpose of application scale and performance while also working on a long-term data center and IT strategy.

Product Implementation Support

So you have bought that shiny new core application to replace your rusted clunker of a legacy system. Now what? This is where KMG comes in. With a soups-to-nuts approach of product implementation, KMG works at various levels to implement your new application and take it live.

Having more than three decades of experience in IT, we follow a friction-less agile software implementation process which includes – requirement and gap analysis, designing & configuring, building intake and outgoing interfaces and integrations, quality assurance testing, phased-deployment, UAT support, go-live activities, not to leave behind legacy data cleansing and conversion.  KMG also works with the SI’s of some large product companies and provides Insurance-related expertise to them.

Interfaces & Integration

Our interface and integration expertise helps carriers speed up processes, decrease time to market, reduce costs, and quickly adapt to changing business landscape without being constrained by complex business processes and limited resources. Connecting and consuming services and data systems is our sweet spot. While too many to list here, some of them are proposal and policy printing integration, connectors to address verification, e-signature & payment services, interfacing with 3^rd party customer, risk and exposure data providers, and much more.

Digital Transformation

Digital Transformation in today’s age does not mean modernization; infact has nothing to do with technology. Digital transformation involves changing the way processes and operations are performed within an organization supported by a specific mindset at all execution levels and a sound business strategy. And then continue to operate with the same principals through to the next steps in the journey of an organization growth strategy.

KMG works with our customers in implementing their transformation journey by applying the right P&C insurance technology, the right experience and expertise that is aligned with their objectives. Transforming customer experience using automated touch-less portals, adding automation and AI to an existing underwriting process, applying best practices in development and testing are some of the initiatives KMG participates in, to say the least.

The digital transformation journey is never over, as long as there is a mindset that all stakeholders believe in.

BA Services

Our Business Analysis team works across our development and testing teams and supports them by performing business process analysis, gathering requirements and finally document those requirements in line with strategic initiatives. Additionally, we help clients identify project or business-related risks, and if present, our BA specialists propose suitable action to mitigate those risks.

Rate/Quote/Bind Portals

KMG’s insurance expertise, coupled with our technology know how resulted in creation of multiple automated rate/quote/bind agents portal for personal and commercial line MGAs, with integrations to various rating engines, comparative raters, and agency management systems.

Claims & FNOL Solutions

KMG has developed and implemented Claims based applications and FNOL/FROI solutions for our clients. Using a combination of hybrid project management methodology and industry standard SDLC and STLC approach, our project teams work hand-in-hand with the client staff to execute solutions using best practices for requirements assessment, wireframes & UI design, use case and RTM creation, application development including building interfaces and integrating with core applications and reporting systems, test planning & design, building test cases using the use cases and RTM, test execution, solution deployment and delivery, providing user acceptance testing support and defect resolution, all the while using CI/CD processes.

Exception Tracking

With our digital, platform-independent, rules-based notification tool (“Amplyfy”), you can notify your underwriters, agents, and customers by sending clear, secure updates on claims & events —across channels, thereby increasing customer engagement. The tool allows you to inform and remind your customers about service updates, payments and much more. The tool is designed to monitor multiple systems for events and trigger alerts to pre-defined distribution lists when any rule is triggered or a threshold is breached. A must-have add-on for all Portals, Claims & Submission Systems.

BI & Analytics

KMG can provide a multi-faceted approach to develop and grow Business Intelligence and Analytics systems that help clients unleash the true potential of their data. Our BI and Analytics expertise enables you to predict and transform your business into new markets and expand growth opportunities through insights-driven decision making.

With the ability to turn large data into actionable insights using dashboards built using Tableau, PowerBI, & SSRS among other tools can be priceless for a company wanting to succeed in an increasingly competitive industry. KMG partners with its client to reach this goal, bringing forth hidden insights in the company’s data at the right time, and in the hands of the right people at the opportune time when decisions need to be made and plans need to be executed.

AI/ML

We help businesses harness the power of Machine Learning (ML), Artificial Intelligence (AI), NLP, Clustering, Sentiment & Cognitive analysis, and Image & Video analytics to make intelligent business decisions and drive profitable business outcomes. Our Data Scientists can help predict future outcomes as well as detect anomalies for any dataset.

No matter what industry sector, we can build AI/ ML algorithms to extract insights from your data to provide actionable intelligence. Risk Score Assessment, Automatic Quote Clearance and Assignment, Touch-free Underwriting, Claims Probability, Auto-Triggering Policy Audits are some of the solutions that help our clients utilize the full potential of AI & ML to automate and improve their operations for more real and rapid growth.

Our RPA bots built using UiPath (Market leader in RPA tools) helps reduce human efforts in executing routine tasks, while our Chatbots & Voicebots eliminate the costs of manning helpdesks.

RPA & Chatbots

As a UiPath Silver Partner, using our end-to-end RPA expertise we consult and advise clients throughout the automation journey — strategy, implementation, development & integration and support, thus helping organizations successfully implement an effective automation strategy. Till today, we have developed a healthy dose of automated tasks at the various stages of the insurance lifecycle.

Our insurance bots can deliver personalized quotes, manage claims quickly, increase customer engagement by providing relevant coverage, calculate premium and serve your customers 24/7, thereby reducing costs. The chatbots use a combination of AI and ML algorithms for customer engagement and service both for policy and claims side. We work with our clients to implement chatbots using a strategic approach of defining value, understanding systems, integration points and databases, rapid prototyping and user experience design, with a phased develop-test-deliver approach.

Enterprise Mobility

KMG can provide fast to market, enterprise-wide, mobile presence that becomes a key driver for your organization’s growth – by providing Enterprise-level Mobility solutions that serve you and your customers anytime, anywhere, and on any device. We can help you create and design the best mobile app development strategy for your insurance company.

Testing & QA

KMG has a Testing Practice that provides testing services across the Insurance Continuum. This includes end-to-end functional testing for newly developed applications and new product implementations, agile-based testing for product upgrades and general product support, automated testing, test strategy, design and planning, and also independent testing services. Additionally, our testing practice includes performance and load testing from planning, design to execution.

We use the best approach, tools, and frameworks to deliver cost-effective, bug-free solutions. Whether its functional testing of a known application, or independent testing, whether it is a product implementation or a new application development or a data migration project, KMG can test it all. Our offshore and hybrid teams provide cost-effective solutions without compromising quality and deliverables. To lead by example, we use our testing practice within our own application development and product implementation initiatives.

Custom Development

KMG partners with businesses to streamline operations and maximize revenue opportunities by developing powerful digital-first advanced custom applications. Our clients call on KMG to implement their application requirements using innovative full-stack technology products and solutions. KMG specializes in modernizing legacy systems.

Unlike most software companies of its size, KMG has an extremely varied resource base. It’s workforce of over 300 resources has expertise ranging from COBOL/RPG to Java/.net/PHP to Mobile Apps & AI tools. This wide range of tech stacks supported by KMG helps ensure the clients can get support for all their software initiatives. Our Business Analysts, Product Owners & SCRUM Masters ensures the client’s expectation from the application are met in the final product. KMG assumes the entire application development lifecycle while using agile approach to also collaborate in real-time with your IT and Business staff to jointly analyze, design, development, test and deliver the solution.

Using the unique 5D methodology, combined with always-agile execution mechanism and using CI/CD/CT delivery approach, KMG is able to deliver flawless systems every time. And it doesn’t stop here – we continue our A+ service in providing post-production support, building new interfaces, and providing continuous product/platform upgrades.

Application Maintenance

KMG has a dedicated team of technology resources providing core application maintenance services to our clients for the past 30+ years. Resources with the knowledge of legacy technologies like Cobol and RPG, to Microsoft, Java, Cloud, Open Source and other prevalent technologies in our offshore offices provide maintenance and production support services to help our clients perform “lights-on” IT functions, just as they focus on other growth initiatives like digital transformation and modernization. The same teams are tapped for these growth and transformation initiatives when it’s time to modernize and migrate to newer applications and systems.

Using our phased approach and with the mantra that we start slow, learn, adapt and go big, KMG has proven that our application maintenance methodology model works. Our offshore team starts with non-vital tasks and grows to assume responsibility for all systems and tasks. Collaboration with the client teams is key, where we replicate client functions and over a period of time provide recommendations for improvement, modernization and automation thus impacting ROI.

Business Process Outsourcing

With Business Process Outsourcing (BPO), we help insurance companies improve the efficiency of non-core processes — allowing them to focus on core business competencies and enhance business agility to adapt to a changing environment. Primis, our BPO division, combines a sophisticated consulting approach with executional rigor to overcome our clients’ most urgent challenges by providing customized best-fit solutions. With a strong understanding of wing to wing business processes, our business support solutions are custom-tailored to address operational challenges to improve turnaround time, reduce backlogs, improve quality and solve the revolving door problem of administrative resources coming and going.

We offer 24 hours a day and 365 days operational Back office and Voice support with core competencies in P&C Insurance Lifecycle Management.

We also provide Intelligent Process Outsourcing that includes our customer and prospect data enhancer service to enable 360 degree profiling for customer service, engagement and upselling.